Internet-based Application Installation, Configuration, and Desktop Management Available through Jamcracker Services Delivery Network.

SECAUCUS, New Jersey - Sept. 26, 2007 - Jamcracker, the on-demand services delivery company, today announced here at the Channel Partners Conference the Jamcracker IT@yourservice desktop support as a service offering. IT@yourservice enables telecom and IT services providers to bundle desktop installation and configuration support for on-demand applications provided through the Jamcracker Services Delivery Network (JSDN). IT@yourservice is provided by e4e Inc, a global outsourced services provider. Jamcracker will discuss IT@yourservice in a panel session entitled "Converged Communications Meets Software as a Service" on Wednesday at the conference.  

19Marketplace, a wholesaler of on-demand services, today announced its on-demand services brand, MySaaS Online, in partnership with Jamcracker at the Channel Partners Conference (Booth 608-610). This new service, which enables telecom agents to sell on-demand business productivity applications to their customers, will be available with Jamcracker's IT@yourservice offerings. According to John Krzykowski, General Manager of 19Marketplace, "Offering a web-based installation, configuration, and management option for on-demand applications allows our agents to offer true turn-key services that are very attractive to small-medium business owners. This addition to the Jamcracker portfolio is extremely valuable to us."

“The allure and advantages of Software as a Service is its ability to eliminate the management overhead associated with traditionally deployed software applications,” said Bill McNee, president and CEO of Saugatuck Technology, a business and market strategy consulting firm. “Making desktop support available as an additional service through the Jamcracker Services Delivery Network enables carriers and resellers to offer their customers closed-loop and self managing software services that do not require any care or feeding.”

Touch Free Installation and Configuration
To eliminate all onsite set-up associated with the initial deployment of JSDN supplied applications, Jamcracker’s certified IT consultants handle every aspect of the installation process remotely through a secure Internet connection. Jamcracker IT@yourservice initially supports the following JSDN applications:

• Email: includes installing, upgrading, and configuring Microsoft Exchange, Zimbra, or other email services – as well as migrating users’ messages from existing email accounts.
• Remote Access and VPN: includes installing, upgrading and configuring VPN clients.
• Anti-Malware Protection: includes installing, upgrading, and configuring anti-malware client, removal of existing virus software, and updating desktop security policies.
• Online Data Backup: error-free installation and configuration of back-up and disaster recovery solutions.

“Requiring customers to handle installation and upgrades for on-demand applications like e-mail and security can be tricky, while deploying technical staff to each site is both costly and inefficient,” said Steve Crawford, vice president of marketing for Jamcracker. “Jamcracker IT@yourservice offerings were created to provide a hands-off experience for customers and an additional revenue stream for our service provider partners.”

Desktop Maintenance as a Service
Small and medium-sized businesses typically lack in-house IT resources, which can significantly impact the productivity of their employees. Meanwhile, an increasingly mobile and remote workforce further accentuates the problem. Jamcracker IT@yourservice provides a complete set of remote-management services for business PCs including:

• PC Tune-Up: this monthly service includes routine performance management operations such as hard-drive defragmentation, registry cleaning, and removal of extraneous start-up programs.
• Patch Management: monitors all critical patches to make sure they are installed and up-to-date.
• Desktop Security: ensures PC firewall and other security measures are properly configured and are free of viruses, spyware, and hidden botnets. This service provides full analysis, detection, and removal of security threats, including elusive root-kits.
• PC Diagnostics: diagnoses, identifies and remediates hard-to-find root-cause issues that impact PC performance and security.

Availability

Jamcracker IT@yourservice solutions will be available in October through Jamcracker-affiliated service providers.

About Jamcracker
The Jamcracker Services Delivery Network enables Telcos, Internet Service Providers (ISPs), Value Added Resellers (VARs), and SaaS (Software as a Service) vendors to profitably deliver on-demand services to businesses and consumers. Founded in 1999 by K.B. “Chandra” Chandrasekhar, the founder of Exodus Communications and chairman of e4e Services and Aztec Software, Jamcracker’s mission is to enable on-demand service delivery on a global scale.  Jamcracker is a privately held company with headquarters in Santa Clara, California, and offices in Bangalore, India. For more information, visit www.jamcracker.com.

About e4e
e4e is a global IT outsourcing services company with operations in North America, Europe, and Asia. e4e provides revenue-generating IT, customer support, and channel support services for hundreds of Fortune 1000 companies. e4e’s service excellence has made it one of the fastest growing companies in America. In 2007, e4e was ranked 148 in the annual Inc magazine “Inc. 500” list with a three-year growth rate of 1324 percent. For more information visit: www.e4e.com.