About Jamcracker

Businesses around the world are embracing web-based services at a rate far exceeding historical  adoption rates with telephone networks, computing, and other transformational technologies. Companies of all sizes are leveraging these services to access enterprise-class applications, collaborate on a global scale, and grow their bottom line. And as this trend reaches mainstream adoption, many businesses are now consuming not one or two, but dozens of on-demand services.  For carriers and traditional channels, this game-changing dynamic presents a significant opportunity to extend their "trusted advisory" relationships with their customers by distributing on-demand services.

 Chandra
"Regardless of the term - cloud computing, on-demand, or SaaS - the transition to Web delivered applications is reaching critical mass. IT and business applications are increasingly being operated and supported as a utility, which is creating huge market opportunities for companies that can navigate and monetize the shift to a subscription-based delivery model."

K.B. Chandrasekhar, CEO and Chairman of Jamcracker


Since 1999, Jamcracker has been singularly focused on developing the core technologies, operations, support services, and business relationships to create a services delivery ecosystem that aggregates, provisions, administers, secures, and supports on-demand services and users on a global scale. Today the Jamcracker Services Delivery Network encompasses many of the world's largest software developers, service providers, and carriers who are collectively delivering hundreds of solutions through hundreds of providers to hundreds of thousands of businesses around the world. And we believe this is only the beginning.

Background

History

Jamcracker was founded in 1999 by KB Chandrasekhar (Exodus founder) with the vision of aggregating the delivery, administration, and support of third party hosted services. Over the past decade the company has developed a services delivery network that includes dozens of Software as a Service (SaaS) providers and hundreds of carriers, MSPs, and Resellers.

SaaS Ecosystem

Jamcracker aggregates and distributes on-demand services through a global ecosystem of Service Providers, Resellers, System Integrators, and ISVs, called the Jamcracker Services Delivery Network (JSDN).  Services available through the JSDN include messaging, collaboration, security, online data backup, wireless, and business productivity solutions from Microsoft, Cisco, McAfee, Motorola, Blackberry, IBM, Google, and dozens of other SaaS providers.  

Delivering On Demand

The JSDN is a completely outsourced SaaS channel-enablement platform that provides unified application and user management for a wide variety of best-of-breed on-demand services, with key features including:

  • Unified provisioning, administration, billing, settlement, support, security, and directory services.
  • Service integration adapters which connect the JSDN to third party-provided hosted solutions, offered by ISVs with whom Jamcracker has established Master Distribution Agreements.
  • Ecosystem partners can be both a supplier and a distributor of services. For example, carriers can publish their own core services to the JSDN, enabling them to create best-of-breed bundles that comprise internal and externally-provided solutions.

Membership has its Benefits

Carriers, MSPs, and other resellers leverage the JSDN to increase revenues and reduce customer churn by quickly, easily, and profitably sourcing, bundling, and delivering a broad array of co-branded IT services, business application services, and branded customer support services.  The JSDN enables our partners to extract greater profitability from their existing networks and customer bases, increase ARPU, and drive competitive differentiation by bundling new value-added services with their core offerings.

On-demand solution vendors leverage the JSDN as a scalable and proven distribution platform that wholesales, cross-bundles, and fulfills demand for their product offerings through a proven services-delivery channel, including some of the largest Communications Service Providers around the world, gaining access to millions of SME business users.  ISVs also utilize the JSDN for their own direct sales operations.

Led by Success

Jamcracker is led by a seasoned executive management team with comprehensive experience in enterprise applications, internet hosting services, outsourcing, IT services, SaaS applications, security solutions, online transaction systems, and channels. The company is privately held, with headquarters in Santa Clara, California; development and operations in Bangalore, India; and presence in all major geographies around the world.

Leadership

Executives

 
K. B. CHANDRASEKHAR, CEO and Chairman

K.B. Chandrasekhar ("Chandra") founded Jamcracker in 1999, and is also co-founder and Chairman of e4e Inc., a global business process outsourcing company. In the mid-1990s, he founded Exodus Communications, which he led to become the leading provider of enterprise hosting services.  The company went public in March of 1998 in one of the most successful IPO's of the late 90's, and in 1999 Chandra was honored as the Ernst & Young Northern California Entrepreneur of the Year.
 
GARY WILLIS, Vice President of Sales

Gary previously held executive-level sales positions with QAD, a provider of software and services for global manufacturing companies. Previously he served as VP of Sales at Sterling Software. Gary also held various sales management positions at Kintana and INTERMEC Technologies.

 
STEVE CRAWFORD, Vice President of Marketing

Steve was formerly CMO for PKWARE, and as part of a turnaround team helped grow revenues by 10X over a 3 year period.  Previously he led business development, marketing, and product management at VeriSign during its growth from pre-IPO to $2B in revenues. He also held marketing, business development, and engineering management roles at Octel Communications and Lockheed Martin.

 
VINAY BHARDWAJ, Vice President of Products and Technical Services
  Vinay joined Jamcracker in 2000, coming from Oracle where he led the development of their Internet Applications and CRM integration products. Prior to this, Vinay was with TCS, Asia's largest independent software and services organization, where he led the development and implementation of ERP and custom applications for financial services, health care, and government markets.
 
TUSHAR TRIVEDI, Vice President of Operations

Tushar has built and led services organizations within early-stage companies as well as large organizations. Tushar’s prior experience includes entrepreneurial and executive leadership positions at Fugensoft, Channel Automation, and AT Systems. He also led professional services, customer support and consulting organizations within HP, Sun and Applied Materials.


Directors

 
K. B. CHANDRASEKHAR, CEO and Chairman

K.B. Chandrasekhar ("Chandra") founded Jamcracker in 1999, and is also co-founder and Chairman of e4e Inc., a global business process outsourcing company. In the mid-1990s, he founded Exodus Communications, which he led to become the leading provider of enterprise hosting services.  The company went public in March of 1998 in one of the most successful IPO's of the late 90's, and in 1999 Chandra was honored as the Ernst & Young Northern California Entrepreneur of the Year.
 
MAX HOPPER, Chairman of the Board, PGP Corporation

 

Max Hopper’s career includes a 20-year tenure with AMR Corporation (American Airlines), where as Senior Vice President, CIO, and CEO and Chairman of AMR’s SABRE Group, he pioneered the delivery of electronic commerce and information services to the travel industry, establishing SABRE as one of the first broadly-adopted On-Demand Services. He also served as Executive Vice President and CIO at Bank of America, and held executive positions at Shell Oil, EDS, and United Airlines. Max has received numerous awards related to advancing information technology.
 
SAM JADALLAH, General Partner, Mohr Davidow Ventures

Prior to MDV, Sam was managing director of Internet Capital Group where he led the west coast and Asian operations and served as a member of ICG's senior management team and acquisition committee. Previously, Sam was at Microsoft for over a decade, most recently as a corporate officer and Vice President, Worldwide Enterprise Sales. Sam led Microsoft’s focus on the SMB market, and drove its Global Channels strategy. He also served as general manager of Worldwide Business Strategy and led Microsoft.com during its early growth years. 

Announcements

In the News

Telstra - Jamcracker Partnership News

Summary:

Telstra, Australia's leading telecommunications and information services company, and Jamcracker, the on-demand services delivery company, today announced a partnership to provide on-demand software and IP services to small and medium businesses (SMBs) throughout Australia.

Telstra - Jamcracker News Feeds:

 

Careers

Can You Deliver On Demand?

Jamcracker is growing quickly, and as a result we're looking for talented and passionate people to help drive our success to the next level, and beyond. We have opportunities in software development and information technology, sales and marketing, finance and administration, professional services, and customer support.

Career Opportunities – Santa Clara, California

Career Opportunities – Bangalore, India



Company

Since it's founding in 1999, Jamcracker has been the pioneer in On Demand Software and Services Delivery, and is leveraging this expertise to lead the way in enabling on-demand services delivery on a global scale.

Culture

Jamcracker fosters a professional, dynamic and demanding business culture with a team of people that believe working well together delivers more than the sum of individual contributions. We work together to deliver on our vision of delivering on demand for our ecosystem partners while continuously learning and growing as individuals and as a team.

Benefits

Jamcracker offers highly competitive compensation and benefits to our employees throughout the world.

Interested?

Email a Word version of your resume to jobs@jamcracker.com. Please include the desired position title in the subject line of your email.

 


Job Descriptions

 

Marketing and Online Marketplace Coordinator

Exciting opportunity for someone with marketing experience and the ability to help coordinate the industry’s leading Software as a Service Online Marketplace.

The Jamcracker Service Delivery Network is an online marketplace made up of vendors selling hosted services and resellers that resell those services.

We need a special person who has general marketing experience to assist with traditional ongoing marketing programs and who can help coordinate all aspects of the online marketplace.

Position Type

Position Requirements

Marketing: Overall marketing support including:

Online Marketplace

General experience

TOP

Product Marketing/Management – Santa Clara California

Job Summary

The Product Marketing/Management role is responsible for both managing the full product life cycle and product ownership from a product marketing perspective. This position involves close interaction with Marketing, Development, Sales, and Professional Services.

Description of Duties

Product Management

  • Gather, distill, prioritize, and document product requirements from prospects, evaluators, customers and internal sources
  • Mange product definition and roadmap
  • Collaborate within Marketing and with Development to prioritize and trade off user requirements and features to create Product Requirements Document (PRD).
  • Contribute to definition of product roadmap
  • Monitor, review, and prioritize software defects and feature requests
  • Manage development of product documentation including manual and release notes

Product Marketing

  • Interface with the sales force as the product expert
  • Coordinate the creation of outbound material, including customer presentations, technical whitepapers and statements of direction
  • Manage relationships with existing and prospective customers, including regular delivery of product demonstrations. Work closely with field salespeople
  • Develop white papers and technology overviews in support of marketing and sales
  • Maintain ongoing Competitive Analysis

Position Requirements:

  • The ideal candidate will have 7 years experience with a mix of Product marketing and Product Management in a software company with an understanding of Product development and QA processes.
  • Must have knowledge of the SaaS delivery model
  • Ideally understands the needs of a wide range of constituents including service providers (Telcos, MSPs, Resellers, SIs, etc.) and SaaS providers (ISVs)
  • Candidate must be capable of managing multiple project priorities, from concept to delivery, on schedule and within budget.
  • Excellent written and verbal communication skills and comfortable with technical and non-technical communications on the same or related issues
  • Experience supporting sales team in pre- and post-sales efforts
TOP
Director of Strategic Accounts – Santa Clara, CA

Hot, Hot, Market - We are seeking a software sales professional (individual contributor) who understands the challenges currently faced by Corporations in seeking new revenue streams.

This position is responsible for generating revenue from the direct sale of software solutions to target markets primarily made up of Service Providers. Responsibilities for this role include prospecting for new business, detailed qualification of sales opportunities, management of the sales cycle, and negotiation of contracts and licensing agreements. The position will be staffed out of our office in Santa Clara, CA and involve travel as customer requirements dictate.

Position Type

  • Full-time, regular

Position Requirements:

  • Understanding and experienced at selling to Corporate VP’s of Business Development, VP’s of Product Management, and VP’s of Marketing
  • Clearly documented track record of enterprise software sales success
  • Clearly able to articulate a value proposition of generating new sources of revenue by the offering and delivery of hundreds of new web enabled applications in a business to business model
  • Ability to work well in a fast growing company
  • Teamwork and leadership skills
  • Self-starter with an entrepreneurial work ethic
  • Four-year college degree
  • Minimum 8 years of software/services sales experience
TOP
Director of Client Solutions ~ Santa Clara, CA

Jamcracker is a recognized software leader in the SaaS space for the “On Demand” delivery of services. We provide a marketplace and infrastructure software for the selection and delivery of hundreds of ISV services.

We are seeking a highly skilled, hands-on, seasoned professional capable of clearly articulating a complex technical value proposition to both the business and technology community within an organization.

The primary responsibility of the Director of Client Solutions is to support the direct sales operation in all phases of the pre-sales cycle, including technical qualification, discovery, requirements definition, technical presentation, configuration of custom demonstrations, and the design, implementation and management of onsite proof-of-concept projects.

Required Skills:

  • Excellent written, verbal and presentation skills.
  • 5+ years experience supporting a software sales team in pre-sales.
  • Knowledge/understanding of Java, XML, J2EE,
  • Experience with RDBMS (Oracle, PostgreSQL, or MSSQL preferred)
  • Experience working independently in a small company or start up operation desirable

Additional Desired Skills:

  • Knowledge of Identity Management, Provisioning and Enterprise Security
  • Experience with BEA WebLogic, JBoss, IBM Websphere Application Servers a plus
  • Experience with Apache, Tomcat and Microsoft IIS Web servers a plus
  • Experience with Web Services, LDAP, Active Directory, Exchange, SharePoint
  • Experience on Linux or Solaris, Windows 2003 Server, .NET
  • Knowledge of the technical challenges involved in delivering web based products and services faced by ASPs, ISPs, MSPs, NSPs, and other service providers is a huge plus
  • Experience configuring and integrating complex systems

If you are interested in becoming a part of our winning team, please submit your resume.

Jamcracker offers a highly competitive compensation plan to the successful candidate. For full-time regular employees, we provide medical, dental, vision, short and long term disability insurance, term life and AD&D insurance, and long term care insurance. Other benefits include stock options, paid time off, 401(k) plan, and flexible spending accounts.

Qualified applicants receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or any other protected characteristic.

TOP

 

Director of Business Development and Strategic Channels

Position Description:

Jamcracker is a recognized software leader in the SaaS space for the “On Demand” delivery of services. We provide a marketplace and infrastructure software for the selection and delivery of hundreds of ISV services.

Jamcracker is looking for a creative and highly motivated professional to manage our ISV Strategic Recruitment process and negotiation of the Master Distribution Agreements.

In parallel build partnerships with key Global Consulting firms including Accenture, Atos Origin, Bearing Point, Deloitte, and other companies influencing or responsible for selling our solutions into the Communications (telephony) Industry.

This person manages external partners to drive revenue both directly and indirectly. The relationships established may be as resellers or influencers. Experience negotiating and closing complex channel deals is essential. This person has the opportunity to enjoy a very visible position within Jamcracker and interact closely with Industry Leaders.

Position Type:

Full-time regular

Position Requirements:

  • Ability to work in a dynamic, entrepreneurial organization, in both a team and independent environment
  • Willingness to challenge the status quo to drive significant increases in revenue
  • Enterprise software experience
  • Ability to vision sell at an executive level
  • Ability to build long term relationship with partners
  • Strong business acumen

Qualifications:

  • Prior experience in a similar role
  • 5+ years experience dealing with companies such as Accenture, Bearing Point, Deloitte, IBM, BEA, HP, Sun Microsystems, Alcatel and Siemens.
  • Strong written and oral communication skills, analytical skills, leadership and team skills
  • Able to talk to C-level, LOB (line of business) executives
  • Effective sales, marketing and project management skills
  • An entrepreneurial spirit

Educational Requirements:

A four-year college degree in business, marketing, or related working experience, education or training.

TOP

Tech Lead/Manager - Internationalisation (i18n) – Bangalore, India

Position Requirements:

  • Responsible for designing the strategy and developing guidelines to ensure i18n / localization standards are followed during the product development life cycle.
  • Responsible for making required changes in JSDN to meet the i18n / localization requirements and making JSDN available in multiple locale/languages for global market.
  • Manage a team responsible for i18n / localization changes across the product on on-going basis.
  • Roll out new product releases in the supported languages (non-English) after main release of the product. Also manage the certification of patches on non-English versions of product.
  • Work with external agencies and / or customers for localization including translations.
  • Train and mentor the Engineering / QA teams on methodologies as well as tools used in different phases of development.
  • Participate in design and coding reviews. 
  • Excellent verbal / written communication and analytical skills and the ability to work well within a geographically distributed teams.

Technical Skills:

  • 7-8 yrs Experience in Software Industry with minimum of 3 years in J2EE technologies.

  • 3+ years of experience in leading the effort of i18n / localization compliance for software product and delivering globalization solutions.

  • Knowledge of tools related to I18n and localization.

TOP
Sr. Software Engineer – Bangalore, India

Position Type:

  • Full–time, regular.

Position Requirements:

  • Technically competent in the following areas:
    • Core Java
    • J2EE (JSP/ Servlets / EJBs / JDBC/ XML / JMS)
    • Struts
    • JBOSS / WEBLOGIC / WEBSPHERE
    • Oracle, MS SQL Server, PostgreSQL
  • Exposure to technologies listed below would be an added advantage
    • Web Services
    • Directory Servers
    • Portal Server
  • Very Strong Design and Development skills
  • Good Debugging skills
  • Good Documentation skills
  • Good communication skills
  • Knowledge of Pivot Path application would be a plus
  • At least 3-4 years of experience

Educational Requirements:

Bachelor’s degree in Computer Science, Math or Engineering. MS in Computer Science, Math or Engineering is preferred.

TOP

 



Senior member of QA [Certification] team

Must have:

Nice to have:

Educational Qualifications:
TOP

Principal member of QA team – Performance Testing


Must have:

Nice to have:

Educational Qualifications:

TOP

Locations

Corporate Headquarters

 
Jamcracker Inc‎
4677 Old Ironsides Drive
Suite 450
Santa Clara, CA, US  95054
4Address:
 
 

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