Jamcracker MSP LaunchPad Provides VARs with Turn-key Entry into the Lucrative Managed Services Market
LaunchPad Combines On-Demand Applications, Delivery Infrastructure, Account Administration, and Help Desk Services
SANTA CLARA, Calif., June 19, 2008 – Jamcracker, the on-demand services delivery company, today announced MSP LaunchPad, an “out of the box” set of on-demand services and software for Value Added Resellers (VARs) that want to enter the high margin Managed Services Provider (MSP) business. MSP LaunchPad enables service providers to begin selling and delivering managed services without having to deploy their own remote management tools, provisioning, subscription billing and administration systems, and staffing a help desk call center.
MSP LaunchPad is a complete business process for MSPs, featuring an array of hosted service delivery tools, back-office/front-office infrastructure services, on-demand technical support services, and access to pre-negotiated distribution agreements with dozens of on-demand providers including Microsoft, Cisco, IBM, McAfee and many others. Through partnerships with MSP Warehouse and Do IT Smarter, Jamcracker allows MSPs to choose from the leading remote desktop and IT monitoring and management platforms, Kaseya and Level Platforms (LPI), to service their customers.
MSP LaunchPad is fully integrated with the Jamcracker Service Delivery Network (JSDN), which provides backbone services along with MSP branded business administration tools including billing and collections, automated provisioning, as well as the management and delivery of on-demand services. Though MSP LaunchPad is designed to help VARs make the migration from license sales to managed services, it is also a good choice for existing MSPs that want to expand their application service offerings and automate front/back office functions to scale operations as their business grows.
“With the $240 billion market for small-medium business IT services still in its infancy, VARs are increasingly expanding or crossing over into the MSP space,” saidSteve Crawford, vice president of marketing for Jamcracker. “However, VARs and MSPs often lack the infrastructure to move from a manual to automated service delivery model. LaunchPad was created to facilitate this transition and handle the operational and administrative complexities of running and growing a successful MSP business.”
MSP LaunchPad Deliverables
- Leading hosted service delivery tools including Kaseya and Level Platforms
- Comprehensive catalogue of name-brand on-demand applications for resale (Microsoft, IBM, McAfee, Cisco, and many more)
- Integration toolkit for on-boarding and bundling existing services
- Order management, service provisioning, customer administration, and billing
- Automated services-delivery workflow engine
- 24X7 L1/L2 customer support
MSP Warehouse is the leading distributor of best-of-breed on-demand IT automation software for managed service providers,” said Frank Hughes, CEO of MSP Warehouse. “Joining forces with Jamcracker and plugging our solutions into the Jamcracker Service Delivery Network enables us to reach deeper into the MSP market with a complete business operations and administration solution.”
“We built our business on helping VARs cross over to the MSP market,” said Lane Smith, President of Do IT Smarter. “This partnership with Jamcracker combines the best on-demand services delivery network in the industry with our expertise, training, and tools to create a powerful, comprehensive solution for service providers looking to make the transition to MSP.”
About Jamcracker
The Jamcracker Services Delivery Network enables SaaS and other managed solution vendors to profitably deliver on-demand services to business customers through a fast-growing ecosystem of Telcos, VARs, and MSPs. Founded in 1999 by K.B. “Chandra” Chandrasekhar, the founder of Exodus Communications and chairman of e4e Services and Aztec Software, Jamcracker’s mission is to enable on-demand service delivery on a global scale. Jamcracker is a privately held company with headquarters in Santa Clara, California, and offices in Bangalore, India. For more information, visit www.jamcracker.com.
About MSP Warehouse
MSP Warehouse is a wholesale distributor of Software-as-a-Service (SaaS) solutions and private-label support services for the Managed Services community. Founded in 2003 by Frank Hughes and Terrence H. Bell, the MSP Warehouse Marketplace offers ISVs, OEMs and Technology Distributors an automated system to sell, implement and manage any type of technology solution directly from their website. The MSP Warehouse Marketplace includes account management, sales management, services provisioning, license management and a customized web store all in one integrated, hosted, turnkey package. For more information, visit www.mspwarehouse.net.