Viewpoints on the Ecosystem
| "This is what SingTel has done — said “we’ve got these customers and they look like this”, and offered a revenue share to anyone who wants to develop for that market. As for service creation, there’s a need for new investment here, in things like Jamcracker. You clearly can’t have projects that spend 6-12 months working on OSS BSS integration any more." | |
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Steve Zimba Microsoft’s Managing Director, Global Telecoms Busines |
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“The Jamcracker service delivery network is an ideal fit for the Zoho Alliance Partner Program and our distribution strategy. With Jamcracker, we can leverage a proven infrastructure to reach a global base of service providers who want to add value to their networks by offering Zoho to their customer base.” |
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Ian Wenig, |
| "As network retailers, the operator-as-software reseller model offers the best hope for SaaS. By using third party aggregation and collaboration platforms, CSPs will enjoy additional revenues from both software and network sales, along with “stickier”, more entrenched customer relationships. Longer term, SaaS represents an opportunity for CSPs to remain solidly placed in the ecommerce value chain and even regain some level of customer intimacy by returning to a day when CSPs were considered a trusted source of advertising for small and medium sized business." | |
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Susan L. McNeice Global Program Manager, OSS/BSS Global Competitive Strategies Stratecast (a Division of Frost & Sulliv |
“As business acceptance of SaaS accelerates, software vendors of all sizes are seeking easier and quicker methods to start reselling their SaaS offerings to respond to rising customer demand. The Jamcracker Services Delivery Network is emerging as one of the industry’s leading SaaS aggregation and distribution hubs for both software vendors and service providers because of its rapid on-boarding capabilities.”
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Jeffrey M. Kaplan, Managing Director of THINKstrategies and Founder of the SaaS Showplace |
“People need people, and the channel will find its new value add in SAAS. The market is going through an impasse right now while this change happens and trying to find out what the next wave of value-add is, and there is opportunity in that.”
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Ben Pring, Vice President of IT services, Gartner |
“We are pleased to be working with Jamcracker and their service-delivery partners to offer McAfee Total Protection solutions for small businesses around the world. This partnership allows communications and IT service providers to combine Total Protection with other essential IT services and business productivity applications to create unique on-demand solution offerings that fill the underserved needs of small and mid-size businesses.”
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Todd Gebhart, SVP and GM for McAfee Consumer, Mobile and Small Business |
"Jamcracker helps enable service providers to offer a full range of on-demand solutions for small and medium sized businesses. which is a valuable distribution channel for us."
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Gary Reznick, Senior Director of Alliances, Cisco WebEx |
"Telecom carriers recognize the market opportunity presented by on-demand software services, but the technical, financial, and opportunity costs associated with building or purchasing an in-house delivery infrastructure have been a major obstacle."
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Brent Allison, VP Solutions Marketing, TELUS |
“Our clients are always looking for opportunities to improve productivity while reducing capital and operational expenditures. Our sales team and sub agents now have a powerful new arsenal of services to solve customer problems.”
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Darren DeMartino, Advanced Technology Consulting |
“I want to thank everyone for all your hard work and willingness to do what it takes to hit our very aggressive timeframes. Our team enjoys working with Jamcracker and we're excited about the future. We believe this service has unlimited potential.”
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John Krzykowski, General Manager, 19Marketplace |
“Resellers, integrators and other providers, who have established trusted advisory relationships with their business customers, are in an ideal position to monetize the fundamental shift in how value is delivered to end-customers in the on-demand market.”
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Steve Hilton, Vice President, Yankee Group |
“The Jamcracker WebStore enables us to satisfy customer needs we are not currently addressing and substantially increase our revenues, without making any major capital or technology investments. With very little effort, our WebStore is allowing us to rapidly build a profitable new branch off our core business.”
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Josh Granof, President, RightHand IT |
“MSP Warehouse is the leading distributor of best-of-breed on-demand IT automation software for managed service providers. Joining forces with Jamcracker and plugging our solutions into the Jamcracker Service Delivery Network enables us to reach deeper into the MSP market with a complete business operations and administration solution.”
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Frank Hughes, CEO of MSP Warehouse |
“We built our business on helping VARs cross over to the MSP market. This partnership with Jamcracker combines the best on-demand services delivery network in the industry with our expertise, training, and tools to create a powerful, comprehensive solution for service providers looking to make the transition to MSP.”
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Lane Smith, President of Do IT Smarter |
“The creation of on-demand services that combine collaboration and IP voice capabilities allows enterprises of all sizes to benefit from productivity and efficiency advantages without hijacking IT department resources. Service providers should find end-users receptive to Jamcracker’s bundled unified communications solutions from such notable brands as BroadSoft, Microsoft and WebEx.”
Zeus Kerravala,
Senior Vice President of Yankee Group
"The allure and advantages of Software as a Service is its ability to eliminate the management overhead associated with traditionally deployed software applications. Making desktop support available as an additional service through the Jamcracker Services Delivery Network enables carriers and resellers to offer their customers closed-loop and self managing software services that do not require any care or feeding.”
Bill McNee,
President and CEO of Saugatuck Technology
“We are pleased to be working with Jamcracker to offer telecommunications carriers and IT service providers a comprehensive set of on-demand services that span both packaged third party products and custom homegrown software. This partnership enables us to provide a full menu of application services required to meet the needs of businesses and consumers in Japan.”
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Toshio Matsuda, President and CEO of kitASP |
“With a hosted solution tailored to their needs, SMBs have enterprise-level IT sophistication at an affordable price. The Jamcracker suite meets an important need of XO’s customers, who now can focus on their business 100% without the distraction of running an IT system.”
Charlie Cary,
Vice president of Small Business Services for XO Communications