Carriers
Jamcracker provides the On-Demand Services marketplace infrastructure software, which can be operated as a JSDN node within a carrier's own data center or hosted by Jamcracker. Either approach enables carriers to leverage the JSDN infrastructure as well as its established processes for sourcing, selecting, negotiating, integrating, testing, branding, bundling, and delivering “best-of-breed” on-demand solutions.
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"Small businesses no longer want the expense of having to buy, deploy and manage their own software. Our partnership with Jamcracker enables us to deliver a full range of business applications, just as we deliver our traditional telecom services -- as an on-demand service for a monthly subscription fee." |
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Deena Shiff Group Managing Director Telstra Business |
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| "Telecom carriers recognize the market opportunity presented by on-demand software services, but the technical, financial, and opportunity costs associated with building or purchasing an in-house delivery infrastructure have been a major obstacle." | |||
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Brent Allison VP Solutions Marketing, TELUS |
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Carriers can now focus on their core services business, sales and marketing, and benefit from:
- Increased Revenues: Rapidly source on-demand services, create targeted bundle offerings, enable new distribution channels, and quickly respond to changing market and customer demands.
- Reduced Operational Costs: Automate tasks and streamline processes including role-based access control, user provisioning and administration, granular access control and authorization policy enforcement, as well as automated billing and settlement.
- Maximized ROI and Flexibility: Speed time to market with a proven, scalable deployment model that is flexible enough for rapid innovation of new services and bundles -- today and tomorrow.
- Increased Customer Profitability: Reduce churn by providing multiple services and enabling customer self-service through a branded web-based portal.
- Marketing and Sales Flexibility: Upselling, cross-selling, as well as personalizing and bundling services based on real-time feedback from customers' behavior and preferences.
| "This is what SingTel has done — said “we’ve got these customers and they look like this”, and offered a revenue share to anyone who wants to develop for that market. As for service creation, there’s a need for new investment here, in things like Jamcracker. You clearly can’t have projects that spend 6-12 months working on OSS BSS integration any more." | |||
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Steve Zimba Managing Director Global Telecoms Business |
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"As network retailers, the operator-as-software reseller model offers the best hope for SaaS. By using third party aggregation and collaboration platforms, CSPs will enjoy additional revenues from both software and network sales, along with “stickier”, more entrenched customer relationships. Longer term, SaaS represents an opportunity for CSPs to remain solidly placed in the ecommerce value chain and even regain some level of customer intimacy by returning to a day when CSPs were considered a trusted source of advertising for small and medium sized business." |
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Susan L. McNeice Global Program Manager, OSS/BSS Global Competitive Strategies Stratecast (a Division of Frost & Sullivan
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Information Resources
- Solution Brief: Delivering On Demand with Jamcracker
- White Paper: Service Delivery in a Networked World
- Getting a JMPstart on services delivery: Go-to-Market Support Program
- Case Study: XO Delivers Software On Demand