Jamcracker Unified Services Management (USM) enables enterprises to centralize the procurement, delivery, billing, security, administration, and user support of external web-based services. USM provides detailed reports on usage that allow enterprise IT departments to:

• Optimize the deployment of SaaS and Cloud services throughout their organizations, ensuring licenses are fully allocated.
• Provide a single view of all services costs, whether they are external SaaS and Cloud applications, or internally hosted ones
• Track new enterprise users, with automated alerts notifying them if new licenses need to be purchased or existing unused licenses need to be reallocated to other users.
• Audit log-in activities, including the ability to run historical reports showing which users have had access to which application services over a given period of time.
• Have visibility on new services requests from various functional departments, ensuring IT is able to rapidly meet emerging organizational needs for ad hoc SaaS applications and Cloud services.
• Monitor their pool of unused licenses, making it easier to reallocate IT budgets from services not being utilized to new service requests.

Detailed reports for each of these functions are generated from the USM Administrative console, and 'dashboards' can be easily configured that provide a unified and real-time snapshot. Dashboards are completely tailorable to provide a cross-enterprise perspective, and also to provide delegated administrative dashboards based on the organization's IT administration hierarchy.

Now, CIOs can have access to a single administrative view for their entire organization, while departmentally-focused IT administrators can easily view alerts and reports for the functional organizations they service. Dashboards can also be configured for specific IT needs, such as data access compliance auditing. The USM Dashboard views are entirely configurable to meet the existing and emerging services management needs of enterprise IT.